Delivery

Please take note of the following details regarding our shipping policy:

1. Delivery Time:
- Orders are processed within 1-2 business days. Please allow 5-10 business days for delivery. Please note that delivery times may vary depending on your exact location and external factors beyond our control, such as customs delays or extreme weather conditions.

2. Multiple Items:
- If your order includes multiple items, they may be shipped separately to ensure faster delivery times for some products. There will be no additional shipping charges for such cases.

3. Shipping Costs:
- You can select between free or priority shipping options during the checkout process before finalizing your purchase.

4. Address Accuracy:
- Please double-check and ensure that your shipping address is accurate and complete to avoid any delays or mis-deliveries.

5. Delays and Exceptions:
- While we strive to deliver your order on time, please understand that unforeseen circumstances, like postal delays or customs processing, might occasionally cause delays beyond our control.

6. International Shipping:
- We offer international shipping to various countries. However, please be aware that international orders may be subject to customs duties, taxes or fees imposed by your country's customs department. These additional charges are the responsibility of the buyer.

If you have any questions or concerns regarding our shipping policy, please contact us using the Contact Us form at the bottom of our website. We value your business and are committed to providing a smooth and satisfactory shopping experience. Thank you for choosing Nuvoria!

Returns

At Nuvoria we value your satisfaction and want to ensure that you are happy with your purchase. If for any reason you are not completely satisfied with your order we offer a 30-day refund and returns policy from the date of receipt. Please review the following guidelines for a smooth and hassle-free return process:

1. Eligibility:
- To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
- Some items, such as perishable goods, personalised products, and downloadable items, may not be eligible for returns. Please check the product description for any specific return exclusions.

2. Initiating a Return:
- Contact us using the Contact Us form at the bottom of our website within 14 days of receiving your order to initiate the return process.
- Provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Instructions:
- Once your return request is approved, we will provide you with detailed instructions on how to return the item.
- Please carefully follow the provided instructions to ensure that the return is processed smoothly.

4. Return Shipping:
- Items sent to us without first requesting a return will not be accepted.

5. Refund Process:
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued using the original payment method used for the purchase.

6. Exchanges:
- If you would like to exchange an item for a different size, color, or product, please contact us using the Contact Us form at the bottom of our website.
- The return shipping costs will be the responsibility of the customer.
- Exchange availability may vary based on product availability.

7. Damaged, Defective or Incorrect Items:
- If the incorrect item arrives, or arrives damaged or defective, please contact us as soon as possible after receiving the item. Please include a photo of the damaged or defective areas.
- We will arrange for a replacement or refund, including return shipping costs if applicable.

8. Returns Due to Change of Mind:
- If you simply changed your mind about the product and wish to return it, the return shipping costs will be the responsibility of the customer.

If you have any questions or concerns regarding our returns policy, please contact us using the Contact Us form at the bottom of our website.

Hyaluronic Acid Serum Ingredients

At Nuvoria, we prioritize the health and beauty of your lips. Our lip plumping roller is crafted with high-quality, lip-friendly materials to ensure a gentle and safe lip care experience. Our plumping serum is enriched with nourishing ingredients that boost collagen production, leading to increased lip volume and improved lip texture. Hyaluronic acid, a key component of the serum, works to attract and retain moisture, leaving your lips irresistibly soft and supple. 

 

Our products are naturally derived and contain no animal based ingredients. We are proud to be a cruelty-free brand, dedicated to providing lip care solutions without any harm to animals. 

 

Full ingredient list: Water, 1,2-butanediol (Moisturizer), Soybean Amino Acid (Collagen Booster), Palmitoyl Hexapeptide-12 (Peptide), Trehalose (Plant Based Sugar/Humectant), Malt Oligosaccharide (Skin Protector From Sugars), Sodium Hyaluronate (Hyaluronic Acid), Paeoniasuffruticosa Root Extract (Natural Antioxidant Helps Skin Pigmentation), Potassium Sorbate (Preservative), Hydroxybenzoate (Preservative).